Our Product Warranty
At ddipp, we stand by the quality and craftsmanship of our products, and we want you to feel confident in your purchase. That’s why we offer a minimum one-year reasonable use warranty on all our outerwear against significant defects in materials and workmanship.
What is Covered
Our warranty covers defects that affect the functionality of your product. This includes issues like broken zippers, seam failures, or any significant material flaws that compromise the use of your outerwear under normal conditions.
What is Not Covered
Please note, our warranty does not cover damage resulting from:
• Normal wear and tear: Over time, outdoor gear will experience the effects of daily use.
• Improper use: This includes accidents, misuse, or neglect (for example, using products for purposes other than their intended use).
• Unauthorised alterations or repairs that compromise the product’s integrity.
Proof of Purchase
To make a warranty claim, you must provide proof of purchase, showing that the item was bought directly from ddipp or an authorised retailer. This ensures that you’re covered under our warranty.
How to Claim
If you encounter an issue with your product, please contact us with details of the defect and your proof of purchase. We’ll assess the claim and determine the best course of action, which may include repair, replacement, or a refund, at our discretion.
Please read below, and if you are sure you want to return the ddipp® product, then please click here to go to our returns portal:
https://ddipp.me/pages/returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange (unless under warrenty).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Certain types of goods are exempt from being returned.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item of significant value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and can’t take responsibility for items which don’t make it back to us!
